RC Elétrico - o fórum de automodelismo elétrico!

[06:32:24] Jennifer: Hi! I'm Jennifer and I hope you're doing well.
[06:32:42] Vinicius Caramuru: Hi Jennifer
[06:32:55] Jennifer: hello
[06:33:00] Jennifer: how may I help you?
[06:33:18] Vinicius Caramuru: I opened a ticket previamwnte, but I need an answer as soon as possible.
[06:33:41] Jennifer: oh ok! may I have you ticket number please
[06:35:00] Vinicius Caramuru: #746821
[06:40:00] Jennifer: thanks
[06:40:03] Jennifer: let me check it for you
[06:42:47] Jennifer: I have checked your order and there is a delayed, I have already escalated the concern to the attention of our Warehouse Manager. We already have your order for immediate processing. Again, Vinicius I do apologize for any inconvenience this may have caused you. You may rest assured that we already have your concern taken care off.
[06:43:34] Vinicius Caramuru: But how long the battery will be sent?
[06:43:59] Jennifer: Since I have requested a follow up to the warehouse,rest assured that your order will be ship anytime soon.
[06:46:38] Vinicius Caramuru: I'm sorry, but "any time soon" is not acceptable for a purchase of almost $ 100 that will still cross a whole ocean! Can you give me an estimate of how long it should take for me to assess whether or not to keep my request, please?
[06:49:02] Jennifer: For now I can't say the exact estimated time,Co'z I don't want to promise anything,I don't want you to disappoint again
[06:50:25] Vinicius Caramuru: Ok, I do not intend to disappoint me again. How to proceed to cancel my purchase and ask for immediate refund, please.
[06:50:49] Jennifer: alright! will do that for you ok.
[06:51:01] Vinicius Caramuru: ok
[06:51:42] Jennifer: So Is there anything else I may help you with? :)
[06:53:04] Vinicius Caramuru: Yes, as I find that the purchase was canceled and the amount reversed? I get a notice by email?
[06:53:55] Jennifer: alright! may I have your order number please
[06:54:36] Vinicius Caramuru: 2007725229
[06:56:35] Jennifer: that the delay is from our Warehouse's end as we segregate orders with batteries from orders without batteries.
[06:59:03] Jennifer: So Is there anything else I may help you with? :)
[07:00:52] Vinicius Caramuru: The purchase has been canceled?
[07:01:12] Jennifer: not yet
[07:02:17] Vinicius Caramuru: How long the purchase price is refunded?
[07:03:23] Jennifer: We can process the refund once the warehouse confirmed if you order was canceled
[07:03:43] Jennifer: or would you really like to cancel it now?
[07:04:22] Jennifer: just want the clarification now so i can cancel it on my own
[07:04:34] Jennifer: so I will request to process the refund
[07:04:37] Vinicius Caramuru: Well, can you ensure that the battery will be sent later this week for me?
[07:04:48] Jennifer: I can ensure you that
[07:04:56] Jennifer: but we can't ship it if we can cancel it now
[07:06:07] Vinicius Caramuru: I did not understand ... You can not send it to me then?
[07:06:38] Jennifer: if we can cancel your order and give you a refund then we cannot ship the order,
[07:07:01] Jennifer: so we can ship it and we can't cancel it ok
[07:07:13] Jennifer: so please expect to ship it within this week\
[07:08:11] Jennifer: So Is there anything else I may help you with? :)
[07:10:29] Vinicius Caramuru: Ok, I'll wait until next Friday. But if it is not posted, I'll be in touch again to cancel the purchase.
[07:11:33] Jennifer: alright! I will assure you that
[07:12:11] Vinicius Caramuru: Ok then, this is just for now
[07:12:22] Jennifer: alright!
[07:12:30] Jennifer: thanks for your time taking with me
[07:12:34] Jennifer: have a great day :)
[07:12:57] Vinicius Caramuru: Thanks and see you next time!
[07:13:02] Vinicius Caramuru: You 2!
[07:13:20] Jennifer: alright! bye and take care
[07:13:26] Jennifer: :)